Your clients get their own side of liddle

Each owner keeps one profile for themselves and their pets, and chooses what your business can see. A couple sharing two dogs each sign in as themselves: one invites the other to the pets, so nobody shares a login.

• Invite another guardian to a pet
• Every pet’s visit history in one list
• Nothing to install, it opens in a browser
• Add it to the home screen like an app

They see what is booked and what has been. They pick from the times you are open, and the booking either confirms or waits for your team to accept, as you decide per service. Mark a client you already trust, and their pets follow your returning-pet rule from their first booking.

• Ask for daycare days, or a stay with dates
• Or the same daycare day every week
• Enrol in a class, or join its waitlist
• Check their own Google Calendar while choosing a time
• See the estimate before sending the request

Before your cutoff a client can cancel online, with your cancellation terms shown first. After it, or for a new time, they send a request and the visit stays booked until your team answers. You can offer a different time back.

• Cancel within your policy, or ask
• Ask for a new time without calling
• Accept or decline your counter-offer

A client message arrives in a shared business inbox rather than on one person’s phone. Anyone with access can answer, and the thread stays on the client’s record.

• Answer as the business, not from your mobile
• Read the whole thread on the client record
• Send photos and files, up to 15 at a time
• Let clients choose how you reach them

Send the intake form and the agreement and they fill it in and sign at home. liddle keeps the signed copy on the client, along with the version they signed.

• Anything outstanding waits in their portal
• Sign on a phone, nothing to print
• Require a document before a booking confirms

They can see what is owed and pay a deposit or an invoice through Stripe. Passes and memberships are bought the same way.

• Pay a deposit as part of booking
• Pay an invoice from the portal
• See what has already been paid
• See each visit come off the pass
• Start a membership only by agreeing to it

When you publish a visit update, the owner reads your words and sees your photos from that session. The note you wrote for your team stays out of it.