SMS and email reminders in your own wording

Reminders go out the day before by text and email, booking changes are told as they happen, and follow-ups ask for feedback and bring clients back.

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The day before, by text and email

liddle sends appointment reminders once a day for the next day’s visits, by SMS and email, in the wording you write. Fields such as the client’s name, the pets and the time fill themselves in.

Settings · Messages · Appointment reminder

Your wording

A token such as {{animals.names}} fills itself in per appointment.

The day beforeAppointment reminder · SMS
After the visitFeedback request · Email
6 weeks after the last visitRebook nudge · Email

Preview

Hi Noa, Sadie is booked in for a full groom tomorrow at 2:00 pm. To change it, message us in your portal. Hollowtree Grooming

Example preview

Every change, told

Clients hear when a booking is confirmed, changed or cancelled, and when a series is set up or changes. Each message’s wording is yours to edit.

Follow-ups that run themselves

Turn on a feedback request by email a set time after a visit, with a link to your Google reviews if you want one. Turn on a rebooking nudge per service, emailed when a client is due back.

Clients choose how they hear from you

Clients choose email, text or both in their portal, business by business. Updates they must have, such as a booking change, still arrive. For a client who is not connected to the portal, your team can turn a message or channel off.

One inbox for the replies

Client messages arrive in a shared inbox that belongs to the business. Assign a conversation, snooze it or mark it done, and send photos and files with your reply.

What liddle will not do for you yet

Reminders send once a day for the next day; you cannot pick the hour or send them days ahead yet. liddle does not send bulk marketing campaigns.

Questions, answered plainly

Can I choose what time reminders go out?

Not yet. Reminders send once a day for the following day, in your business’s time zone.

Are text messages included in the price?

Yes. Reminders and the other messages liddle sends for your appointments are included, with no message allowance. liddle is not a bulk marketing tool, so it does not send campaigns.

Can clients turn reminders off?

Yes, from their portal, for each business they use. Updates they need, such as a change to a booking, still reach them.

Ready when you are.

Start a 30-day free trial, or book a call and I’ll show you liddle using a working pet-care business. No credit card.